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[Help & Support]
Frequently
Asked Questions
If you don’t see your question here, we’re always available to help. Get in touch to discuss your needs, explore opportunities, or clarify how we work.
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How long does it take to install?
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Timelines vary by site and utility interconnection requirements, but typical installations take a few weeks to a few months from approval to go-live. We handle the heavy lifting.
What information do you need for an analysis?
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A recent utility bill is the starting point. If available, interval data (15-minute or hourly consumption) helps us model more precisely. A photo of your electrical panel is helpful but optional.
How do you get paid / what's the structure?
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Our commercial structures are typically performance-based and/or shared-savings options, tailored to your site's profile. We'll walk through the specifics during our analysis.
Can this provide backup power?
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Absolutely, but for critical loads only. We can help configure this at set up.
Is this safe to install on-site?
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Yes. Our battery systems are housed in outdoor, weatherized, fire-safe enclosures with built-in safety systems. We use certified equipment and follow all applicable codes and standards.
Does Cellera work with our utility?
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Yes. We handle interconnection applications, identify applicable demand response programs and incentives, and manage enrollment and verification on your behalf.